This is a pre-order for a made-to-order edition of 50. Each piece is produced after the pre-order window closes, then inspected by our in-house art team before it is approved for dispatch. Nothing leaves our facility until it passes that check. Dispatch begins in the first week of November. You will receive updates from us at every stage, from production through to the moment your piece ships. Once your package leaves our warehouse it is in the hands of the carrier, and delivery times from that point are outside our control unfortunately. Please keep your track & trace code carefully.

Your package will be shipped via DHL or PostNL. As soon as your package leaves our warehouse, you will receive an email with a link to track the shipment. During the holidays, please take into account longer delivery times due to busy parcel deliverers.

Unfortunately, our system cannot make changes to orders once they have been placed. We would therefore like to emphasize that you always check whether you have entered the correct personal information before finalizing your order. Do you have questions about this? Please contact us at hello@merchbrands.eu and have your order number and address at hand.

Shipping costs vary by item, quantity, and destination country. We'll automatically adjust the shipping costs in your shopping cart.

Your package may have been delayed. We advise you to keep an eye on the track & trace code. This indicates the status of your delivery. Some orders are delivered as a letterbox package, this may take a little longer because a letterbox package is not delivered on Sundays and Mondays.

Are you not sure whether your payment went through correctly, for example after you received an error message? Check your own bank statements to see whether the amount has been debited. Are you still in doubt? Please contact us at hello@merchbrands.eu. They can check for you whether the payment has gone through correctly. Are you actually sure that your payment has not gone through correctly? Then your order has not been placed. This means that you have to place your order again and also make a payment again.

You can pay for your order via iDEAL, Credit Card, Bank Contact, Apple Pay and Google Pay.

Unfortunately, we cannot prevent our emails from sometimes ending up in the spam box. Therefore, always check first whether the email you are missing is there. If not, you can always contact us via hello@merchbrands.eu or the contact form.

Returns can be made within 14 days of receiving your order, please contact customer service at hello@merchbrands.eu Returns are only possible under the following conditions:

1. Returns can only be made within the stated return period of 14 days.

2. We will only process returns if they are returned in their original condition including labels & packaging. Damaged and/or used (washed) items will be refused and returned.

3. Non-identifiable returns are stored in our warehouse for up to 1 month. The customer can report via customer service. After this period, the package will be processed through our own administration and correspondence can no longer be entered into.

If your piece arrives damaged, please contact hello@merchbrands.eu as soon as possible. Include your order number and clear photos of the damage, and we will arrange a suitable solution. For any other questions about the product itself, please contact our studio directly at info@iconicdesignobjects.com.